It is the policy of Universal Group to always supply quality products and services that continuously meet customers' needs and expectations.

• Offering quality products / Services that meet customer requirements.
• On time delivery of products and services at optimum costs.
• Consistently monitoring, measuring and improving the level of customer 9 satisfaction.
• Continuously upgrading the processes and systems to be at par with international quality standards.

Providing appropriate / adequate training to all employees enhancing their skills and contributions to meet the growing needs of the market.

In order to consistently achieve these. Universal Group is wholly committed to the implementation and maintenance of a quality management system with the full cooperation and teamwork of all its employees.

To strive for continual improvement, the quality management system and quality objectives are periodically reviewed by the management to ensure their effec­tiveness and compliance with the requirements of international quality standards.